Terms for using PEARL.

Agreement

By accessing or using Pearl(TM), PearlMemory.ca, downloads, account features, support, or related services, you agree to these Terms and Conditions. If you use the service for an organization, you confirm that you are authorized to accept these terms for that organization.

If you do not agree, do not use the service.

Provider And Contact

The service is operated by Maple Brain Healthcare Inc. For terms, privacy, account, or support questions, contact admin@pearlmemory.ca.

Accounts

• You must provide accurate account information and keep it current.
• You are responsible for protecting your credentials and for activity under your account.
• You must notify us promptly if you believe your account, token, device, or download access has been compromised.
• We may suspend or restrict access to protect the service, users, data, legal compliance, or payment integrity.

Permitted Use

You may use the service only for lawful purposes and in accordance with these terms. You must not interfere with security, attempt unauthorized access, overload the service, reverse engineer restricted service components, distribute malware, violate intellectual property rights, or use the service to harm others.

PEARL Memory, Vaults, And User Content

You are responsible for the content, prompts, memory files, uploads, support materials, and other information you submit or connect to the service. You should not submit information that you do not have the right to use.

Where vault features are enabled, PEARL is designed around encrypted objects, metadata controls, and explicit support capsules. You remain responsible for managing your local devices, keys, exports, backups, and authorized sharing choices.

You grant Maple Brain Healthcare Inc. the limited permission needed to host, process, transmit, secure, audit, and support your content for the purpose of operating the service.

ChatGPT And MCP Connections

A public PEARL MCP connection is a limited broker and is not the canonical PEARL archive. It does not give ChatGPT, OpenAI, or the PEARL server direct access to your local filesystem. You are responsible for reviewing requested permissions, Desktop handoffs, and the exact content of any capsule before approval.

Creating a handoff or capsule request does not itself execute a local action. PEARL Desktop must separately approve or complete it. You may deny or revoke access at any time, but information already delivered to a third-party service is also governed by that service's terms and privacy practices.

Not Medical Or Professional Advice

PEARL is software for agentic memory workflows. The website and service do not provide medical, clinical, legal, financial, or other regulated professional advice. Do not use the service for emergencies or as a substitute for qualified professional judgment.

Plans, Billing, Downloads, And Taxes

• Package access, downloads, vault quotas, support levels, and billing features may depend on your active plan or entitlement.
• Prices, features, and availability may change unless a separate written agreement says otherwise.
• Taxes may apply based on billing details and applicable Canadian or other tax rules.
• Refunds, cancellations, renewals, and charge handling follow the order terms shown at purchase, any separate written agreement, and mandatory consumer protection laws that apply.
• You must not redistribute protected downloads, license keys, private package files, or restricted support materials unless we expressly allow it.
• Complimentary and promotional codes may be single-use, recipient-restricted, time-limited, non-transferable, not redeemable for cash, and revoked before redemption where misuse or issuance error is identified.

Support

Support may be provided through PEARL support pages, HESK, email, or other approved channels. Support access to private vault content must be explicit, scoped, and limited to the support material you choose to share.

Intellectual Property

Pearl(TM), PEARL branding, site content, documentation, designs, workflows, software, and service materials are owned by Maple Brain Healthcare Inc. or its licensors, except for user content and third-party materials. No trademark, copyright, or other right is transferred to you except as expressly stated.

Seed Pack Contributors And Developer Profiles

• You must own, license, or otherwise have the right to submit every Seed Pack, source, brand element, and profile statement you provide.
• Do not submit confidential information, personal information, client records, restricted material, or third-party trade secrets.
• You keep ownership of your contribution. You grant Maple Brain Healthcare Inc. a non-exclusive, worldwide licence to validate, compile, sign, review, display, distribute, update for compatibility, and make the contribution available through PEARL.
• Submission does not guarantee review, publication, continued listing, payment, referrals, ratings, or revenue. We may reject, suspend, delist, or request changes to protect quality, safety, rights, or compliance.
• Member ratings reflect member experience. We may moderate ratings and reviews for abuse, fraud, relevance, or legal risk.
• Creator credit and future trust labels describe provenance or review state. They are not a licence to practise, a professional certification, or an endorsement of any specific use or outcome.
• You may use approved PEARL assets only as provided and must not imply that PEARL authored, certified, or guarantees your professional work.

Creator attribution may be embedded in pack provenance and redeemed voluntarily by a member client. PEARL does not require a browser attribution cookie or a click-attribution ledger for this programme.

Third-Party Services

The service may connect to third-party services such as hosting providers, payment processors, support desk tools, email providers, analytics tools, LLM providers, or connector platforms. Those services may have their own terms and privacy practices.

Service Changes And Availability

We may update, pause, restrict, or discontinue features as the service evolves. Some features may be beta, experimental, or dependent on third-party systems. The service is provided on an "as is" and "as available" basis to the fullest extent permitted by law.

Disclaimers And Liability

To the fullest extent permitted by applicable law, Maple Brain Healthcare Inc. disclaims implied warranties and is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, data, goodwill, or business opportunity. Nothing in these terms limits liability that cannot be limited under applicable law.

Termination

You may stop using the service at any time. We may suspend or terminate access if you violate these terms, create risk, fail to pay amounts due, or if continued access would harm the service, users, legal compliance, or security.

Governing Law

These terms are governed by the laws applicable in Canada, including applicable provincial or territorial laws, without limiting any mandatory consumer protection rights that apply where you live.

Changes

We may update these terms as the service changes. The posted version is the version currently in effect. Continued use after changes means you accept the updated terms.